Privacy Policy

This privacy policy sets out how we use and protect any information that you prvide when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page and you should check this page from time to time to ensure that you are happy with any changes.

Privacy & Security

We know that by shopping with us, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.               

Information Collection               

When you shop with us you will submit your personal information.  We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection legislation.

By entering your personal information in our web site you accept that we may retain your information and it may be held by us or by any third party company that processes it on our behalf.               

What we collect and why               

The information we gather from customers helps us to continually improve the service we offer to our customers.               

When you shop with us, there are different ways we gather information about you: 

    • When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. Storing this information means you do not need to re-enter these details each time you shop.                                      
    • We keep a record of your purchases with us, which means we can create lists of your favourite items to make your shopping experience quicker and more convenient. It also means we can deal a lot quicker with any problems you may experience with your order.                   
    • We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you've had with our products or services.                   

How we use your personal information               

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

    • Dealing with orders and accounts for the supply of our goods and services.
    • Monitoring and improving our web site and our services.
    • Planning and managing our business activities, including analysing customers' shopping habits and preferences.
    • Providing you with information about the products and services we offer.
    • Providing you with periodic communications (this may be by post, telephone, SMS, email or as part of your delivery) about features, products, services, events, promotions and special offers.
    • Preventing and detecting fraud or abuses of our website.
    • Allowing us to comply with any requirements imposed on us by law or court order.

By opening an account with us you agree to us collecting and using your information in this way.

We do not share your personal information               

Information about our customers is an important part of our business and we do not sell, lease or rent your information to anyone.   

Security and data retention               

Security is very important to us and we ensure that your information is protected at all times.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.  Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer.  Be sure to sign off when using a shared computer.               

Identify fraud               

Fraudsters create authentic looking, but false or "spoof" websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts.  Fraudsters are increasingly turning to email to generate traffic to these websites.  Recently customers of several financial institutions have received such emails and this activity is only likely to increase. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed.               

If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.               

Data over the internet              

The internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Ocado, you're agreeing and authorising us to process data this way.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.